Privacy Policy
Effective October 14, 2026 · Testr, Los Angeles County, CA
The short version
Your test results belong to you. We collect only what we need to send a collector to your door and release your results to your private account, plus one short label recording which of our own channels brought you here. We never sell your data, and we never share your results with anyone but you, the authorized staff who process your test, and any third party you authorize in writing. Delete your account whenever you like: it closes at once and sign-in is disabled for good. The testing records behind it stay with us, so the chain of custody can still be answered for if a result is ever disputed.
Information we collect
When you create an account and order a test, we collect: your name, email address, and phone number; the address and location you choose for specimen collection; the name of the person being tested and, if you book for someone else and choose to give it, their phone number; whether the person being tested is 18 or older and, for a minor, the name of the parent or legal guardian who will be present; whether the person being tested is male or female, which we use only to follow the correct collection protocol; your order history; and the results of tests you order. Payment details are processed by our payment provider and are never stored on our servers. We also record one short label on the order saying which of our own channels the booking came from, described in full under What we don't do below.
How we use it
We use your information to dispatch a certified collector to your location, to show you live tracking and order status, to release results to your account, to maintain chain-of-custody documentation, and to provide customer support. Location access is used only while you use the app, to set your collection address and show collector tracking.
Test results
Test results are sensitive information. Results are visible only to you in your private records, to the certified collector who processed your specimen while the visit is under way, and to authorized Testr administrators. We do not disclose results to employers or any third party unless you share them yourself, you authorize a release to a third party in writing, or we are required by law.
Data storage & security
Your data is stored with our cloud database provider and protected by row-level security rules. Your records are visible to you, to Testr administrators, and, for the specific visit they are assigned to, to the certified collector performing that collection, who needs the address, contact number, and the name and sex of the person being tested to carry out the visit. After the visit, the collector keeps the order details and the messages exchanged about that visit, not your test results. Collectors cannot download or share records, and have no access to the accounts or records of clients they are not serving. Data is encrypted in transit. You can delete your account at any time from the Account tab in the app; what that does, and what we keep afterwards, is set out below. One more service touches your data, on the booking page only: when you enter an address and tap Continue, that address is sent once to OpenStreetMap's Nominatim service so we can check it is inside our service area. Nothing is sent while you type, and no other detail about you goes with it. If you send a question or join a waitlist through a form on this site, our website host receives what you type and emails it to support@testrla.com; we use it only to answer your question or, for the waitlist, to tell you when we reach your area, and it is not added to any account.
Deleting your account, and what we keep
Deleting your account closes it immediately and permanently. You are signed out everywhere and sign-in is disabled for good: you cannot get back in with your password, and a password reset will not let you back in either. Your profile stops appearing to our collectors. If you close an account by mistake, email us and an administrator can reopen it. What deleting does not do is erase the records behind the account. We keep your account details, the visits you booked, the chain-of-custody paperwork for each collection, and your results. We keep them so that the chain of custody stays intact: if a collection or a result is ever disputed (by you, by a court, or by someone you gave a result to), the record has to still exist to answer for it, and a collection record with the name taken out of it cannot answer the only question anyone asks of it. We have not set an end date for this, and we are not telling you the law makes us do it. It is our decision, and that is the reason for it. The same records are kept for as long as your account is open, so that you can produce them when you need them; specimen photographs and signature images are kept with the collection record they document. Payment and tax records we are required to keep, and anything already sent to the laboratory, are held separately under those rules. A closed account's records can be read by Testr administrators. The certified collector who performed a collection keeps the order details and the messages exchanged about that visit, but not the results. No other collector and no other client can reach them. If you booked a test for someone else, the records of that test sit in your account, and closing your account is the only control anyone has over them.
What we don't do
We do not sell your personal information. We do not use third-party advertising or tracking. We do not share your data except as described above. Our own pages do remember two small things in your own browser, so that we can tell which of our own channels works. If you arrive from one of our own links carrying a campaign label (for example testrla.com/book/?src=gads), that short label is kept in your browser's local storage for 30 days. And for the length of the visit only, we keep the name of the site that sent you here, reduced to one of a short list of search and social names or else to the single word other. Both are set by us and by nobody else, both are labels rather than identifiers, and neither one ever leaves Testr: the only place either goes is the order you place, so that a booking can be counted to a channel.
Your rights
You can access your records in the app or at testrla.com/account/ at any time. To correct or export your data, or to ask us to close your account, email support@testrla.com and we will respond within 30 days. A request to delete is carried out as described in Deleting your account, and what we keep, and we will tell you in writing what we have kept and why. California residents have additional rights under the CCPA, including the right to know and the right to delete.
Changes
If we change this policy, we will update this page and note the new effective date above.
Questions, support requests, or privacy requests: support@testrla.com. A person reads every message.