Effective September 2, 2026 · Testr, Los Angeles County, CA
Your test results belong to you. We collect only what we need to send a collector to your door and release your results to your private account. We never sell your data, and we never share your results with anyone but you and the authorized staff who process your test.
When you create an account and order a test, we collect: your name, email address, and phone number; the address and location you choose for specimen collection; the name of the person being tested and, if you book for someone else and choose to give it, their phone number; whether the person being tested is 18 or older and, for a minor, the name of the parent or legal guardian who will be present; whether the person being tested is male or female, which we use only to follow the correct collection protocol; your order history; and the results of tests you order. Payment details are processed by our payment provider and are never stored on our servers.
We use your information to dispatch a certified collector to your location, to show you live tracking and order status, to release results to your account, to maintain chain-of-custody documentation, and to provide customer support. Location access is used only while you use the app, to set your collection address and show collector tracking.
Test results are sensitive information. Results are visible only to you in your private records, to the certified collector who processed your specimen, and to authorized Testr administrators. We do not disclose results to employers or any third party unless you share them yourself or we are required by law.
Your data is stored with our cloud database provider and protected by row-level security rules. Your records are visible to you, to Testr administrators, and — for the specific visit they are assigned to — to the certified collector performing that collection, who needs the address, contact number, and the name and sex of the person being tested to carry out the visit. Collectors cannot see your test results after they submit them, cannot download or share records, and have no access to the accounts or records of clients they are not serving. Data is encrypted in transit. You can permanently delete your account and all associated data at any time from the Account tab in the app.
We do not sell your personal information. We do not use third-party advertising or tracking. We do not share your data except as described above.
You can access your records in the app or at testrla.com/account/ at any time. To correct, export, or delete your data, email support@testrla.com and we will respond within 30 days. California residents have additional rights under the CCPA, including the right to know and the right to delete.
If we change this policy, we will update this page and note the new effective date above.
Questions, support requests, or privacy requests: support@testrla.com — a person reads every message.
